I got the runners I’d intended to use for the stairs, yesterday. The pieces visible thru the clear plastic they were shipped in didn’t resemble what I thought I’d ordered. Looked like stripes instead of checks. I opened one.
The jute in at least one place was dark and unattractive, but the piece was sound, and striped. DH and I talked about it. It was cheap. What to do? We decided to return it. If the image had resembled what’s here, I never would have ordered it. I cannot imagine using striped anything on a staircase, good way to set yourself up to fall. I do NOT want an optical illusion on my staircase or anything which might confuse us about where the edges are.
During the talk with their customer service person I said it wasn’t defective, it isn’t, it’s whole and sound. Looks like hell, but it’s sound. They wanted $33+ (on a $60 order) to return the 3 pieces. I arranged, finally, to pay to ship the things back to them, without them charging me 1/2 of the cost in a shipping charge. (Shipping had been free.)
So, after all of this, I am feeling rather like I’ve just been ripped off. The image, although it’s the right colors and materials and says it’s the right line, only vaguely looks like what arrived. Because of the conversation about the insane shipping return fee, I went looking for reviews.
What has happened to me has happened to others. Apparently, they are a thinly veiled bait & switch company. They buy up goods from other companies, sell the best stuff, and the worst they don’t change the image, and make it difficult/impossible to return.
When I got up this morning, I had all but resolved not to return the stuff, as I can probably get about 1/3- 1/2 of my $ back selling them thru the booth. But I have since decided against that too. Even if they charge me for the package I opened with the dark jute (arrived that way, as I said, I had the package open < 1 hour before I asked for a return authorization), it’s $20. If they try to charge me for the 2 packages I never opened? The easy answer for that is to take pictures, lots of pictures, before I ship the return, today.
Is it worth it? At this point, the way I feel is that either:1) they’re a legit company and they’ll do it right or 2)they’re creeps and even if I only get $20 back, I do, and it will cost them more to process it and deal with me and 3)Whether I get all my $ back or none of it, I will tell my friends, however it works out. I know how retail and mail order work and are supposed to work. I ran a mail order business for 10 years. I will make noise, a lot of it, file a complaint with the BBB, etc.
They sent me a customer service survey right after I talked to whoever to get the authorization. I won’t fill it out until I find out what they’re going to do.
First time I’ve really regretted closing my FB account. Having 500 “friends” online to post about this might just have guaranteed my getting all the $ back.
We’ll see. Continue reading