Failure #2 (not Ours)

Okay. I called the electric company as I’d planned on Monday,

The person I talked to said someone would call us back. They did, but it showed up on the caller ID as a generic 800 number. I don’t know about you, but we get spoofed caller IDs more often than we get legit ones, so we didn’t answer the phone.

They left a message.

I called them back this afternoon. Explained to the young lady who answered what I wanted to know. She listened nicely then said she’d have to transfer me.

Fine.

But I get an auto-attendant:

  1. Press one if you smell gas.
  2. Press two to report a power outage
  3. Press three to report a corroded meter
  4. Press four to talk to someone about your new meter
  5. Press five to convert from electric to gas powering your home.

Then:

Press star to repeat the menu.

I pressed star, on the off chance that I might get something useful the 2nd time?

Got the same options. Pressed zero, which sometimes works? Nope got same menu.

I hung up.

So, what I’ve got is a company that says we’re using nearly double the power other houses in our area, like us, use. And no way to find out if that takes into account the fact that we work at home and this is a log structure.

As far as I’m concerned, what the company just did was to tell me that they don’t want my business. I would love to convert to solar, always have. Up until they changed the company name, etc. a few years back, I had no reason to; I was perfectly happy with what I had. There are also alternate power companies, which I’ve never even looked at seriously, because, again, I was happy.

What part of you just wasted my time over the course of two days, and my time is valuable to me, is beyond your customer service people and/or programming staff?

I intend to send a hard copy of this to the company. No more electrically facilitated “communication.”

Obviously, that doesn’t work!


Several weeks later: I still have not heard from the electric company. That’s another failure; not ours! 6/19/18

One response to “Failure #2 (not Ours)

  1. Pingback: More Frugality | teacupofwater

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