It ends up that the place which sold/serviced the first fridge doesn’t come to our town any more.
Just left a message for the 2nd guy.
It occurred to me that we may be screwed a different way this time — no one will come and service the thing. One of the “local” people (who I left a message for) is one guy and an answering machine. If they gave him a hard time about his bill last time, then I bet he’ll never call me back.
Without someone authorized to evaluate the problem, we have no way to file a claim for the 5 years parts/labor the warranty says we have.
10:20am: the local guy just left. Says yes, we have a problem, not sure what it is exactly. Needs some more documentation. Apparently, KA stopped making this machine because it had too many issues — surprise, surprise!