The fact that it still won’t keep the freezer below 70 degrees means that there’s still a leak that needs to be found. There isn’t enough tubing to attach/detach the tool that does that, so the tech we had said, “This is up to the manufacturer,” wrote it up and left last time.
The tech’s company called the end of last week to see if we’d heard from the manufacturer? No. The boss there said he’d call them and apparently did. (Best service we’ve had during this whole saga is from the repair company, not the manufacturer or the retail store where we bought the thing.)
Today DH got a call from the manufacturer’s rep. DH explained that we were disappointed to buy a machine that worked for only 2 months, we were disappointed that the parts had originally had to be back ordered, then sent to Alaska, AND we were disappointed by the manufacturer’s customer service in general, people saying they’d call us back, and not–as well as all of the other complaints (back orders, miss-shipments, etc.)
So the manufacturer’s rep said she was sorry (Of course she did!) and said she’d have someone call and set up another appt.
Well, they did. Except the poor guy that called had no idea wtf had happened previously, and the problem we’ve apparently got is something he doesn’t work on either (the sealed system). He’s going to call the manufacturer and see if he couldn’t get a more complete story.
Well, he did, and the manufacturer is calling yet another repair company. We’ll see if this works out any better I guess.
And there you have it. The circle of people who’re involved with this has now widened to include the 2nd repair company and
potentially a 3rd, but we still have a $2,000 boat anchor sitting in the middle of our kitchen, and a much smaller, noisier fridge we’re using “on loan.” The 3rd company didn’t know anything about the history either and were going to call the manufacturer and maybe the 1st repair company. WTF!
Progress? Well no, I wouldn’t exactly call it that, would you?