The freezer, 12+ hours after the repair guy left, is 70 degrees…. wtf.
DH is talking to Whirlpool as I write this and asking for a replacement fridge, period. I’ve no gripe with the repair guy, but we bought the thing 11/26/11, and it quit at the beginning of 2/12; it’s been dead for 2 months of the 6 we’ve now owned it.
We thought this was the last fridge we’d ever buy. Not that it’d be a headache for 2 months, within 6 months of when we bought it! Sigh.
The tech is rescheduled to come out Monday. Whirlpool won’t authorize a replacement until the tech has seen the unit three times.
Okay, shot three at it is Monday!
What we just went through, although it took 1.5 months, was 1 time: diagnosis, parts, repair. Okey dokey! When they told me that it was the first time I really almost got MAD. But okay, the guy come back Monday. If he can fix it then, then that’s the 2nd call. If he has to order parts, it’s still the 2nd time, until he puts those parts in. THEN we have to do it one more time before they’ll authorize a replacement.
If DH and myself hadn’t both been in customer service/retail as long as we have we would have been screaming our heads off by now. First the part was back ordered. Then they sent it to Alaska. Yesterday it got repaired, but it doesn’t work.
We may have a nonworking refrigerator for six more months, if this keeps going. We bought it the end of Nov. It died the beginning of Feb. and it will be July???
God I hope it’s before that. We got this fridge because I wanted to store more food. The “loaner” we’ve got is smaller than what we bought, and we tossed $300? worth of food when ours died. I STILL want to store more food, and now I’m storing less.